ASE Invites Service Centers to Benchmark Performance

ASE Connects invites dealerships and repair shops in the automotive, diesel and collision industries to participate in its latest Quarterly Service Snapshot to gain benchmarking data and see how their service departments compare to others nationwide.

The short, anonymous survey provides participants with benchmark data on key service department metrics, including customer labor rates, revenue growth, appointment lead time and technician demand.

Results are available exclusively to ASE Connects members who complete the survey between Oct. 1 and Oct. 15. Individual responses are kept confidential, and findings are reported only in the aggregate. Shops and dealerships that aren’t ASE Connects members can participate by signing up for a free trial, available through Dec. 31.

“As service centers continue to navigate technician shortages, changing customer expectations and increasing operational demands, access to reliable industry benchmarks has never been more important,” said ASE President and CEO Dave Johnson. “The Service Snapshot gives ASE Connects members meaningful data they can use to improve and grow their businesses.”

ASE Connects members can complete the Quarterly Service Snapshot by logging into their account and navigating to the Industry Data Exchange. Shops and dealerships that are not yet members can sign up for the free trial through Dec. 31.